Print Page | Sign In | Become a Member
Effective Practice Management Series Luncheon/Webinar - 11/10/16
View Registrations Tell a Friend About This EventTell a Friend
Effective Practice Management Series Luncheon/Webinar - 11/10/16

Join us either in-person or via webinar for our upcoming Effective Practice Management Series Luncheon/Webinar.These events seek to equip practice managers in Idaho with valuable tools and knowledge to enhance practice management statewide.

When: 11/10/16
Where: St. Luke's Regional Medical Center - Downtown Boise
190 E Bannock St.
Ada 1 Room
Boise, Idaho  83712
United States
Contact: Nicole Brown

Online registration is closed.
« Go to Upcoming Event List  

"Difficult Patient Encounters"

Presented By:

Kathy Kenady, Senior Loss Prevention Representative, MIEC

Kathy Kenady is a risk management professional who prides herself on being a resource, educator, and advocate for physicians and medical practices. Kathy is the former Associate Director of the Alameda-Contra Costa Medical Association, a two-thousand member strong county medical society. She joined MIEC’s Loss Prevention team in 2005, where she has earned the unofficial title of “The HIPAA Queen.” Kathy is thrilled to have relocated to Boise in 2016, where she enjoys practicing archery and American Tribal Style belly dance.

Medical practices encounter challenging patient interactions everyday. From this presentation, learn about how to identify common "difficult" encounters and policies and procedures that can be implemented to increase patient satisfaction, increase staff confidence, and reduce the practice's liability. We will touch on communication skills, but focus primarily on "nuts and bolts" policies and procedures. Topics covered include:
•         Noncompliant patients
•         "Drug-seeking" patients
•         Parental issues/minor custody & consent
•         Documenting patient complaints
•         Responding to negative online reviews
•         Communication barriers

If you plan to join this educational event via webinar, please refer to the registration confirmation email sent at the end of the registration process for instructions and links on how to join the webinar. Please email us at if you have any questions.


Contact Us

Idaho Medical Group Management Association

P.O. Box 7674 Boise, ID 83707


Connect With Us