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Effective Practice Management Series Luncheon/Webinar
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Effective Practice Management Series Luncheon/Webinar

Join us in person or via webinar!

When: 11/06/2014
11:30 AM - 1:00 PM
Where: St. Luke's Regional Medical Center- downtown
190 E. Bannock Street
Anderson Center- 5th floor, Room Ada 1
Boise, Idaho  83712
United States
Presenter: Gail Harris, Risk Consultant, Medical Protective
Contact: Sara Olson

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Difficult and non-compliant patients can cause disruption to a practice as well as contribute to poor outcomes for the patient. This presentation will identify causative factors that lead to this less-than-desirable behavior by patients. Strategies to assist the practice in managing these patients will be discussed including behavior contracts. If all else fails, the appropriate steps for discharging a patient from the practice will be reviewed.


Gail Harris, RN, MS, MA, CIC

Senior Risk Consultant

Clinical Risk Management

Medical Protective


Gail is a Senior Clinical Risk Management Consultant for the Medical Protective Company. She provides daily risk management services to physicians, dentists, hospitals, and other health care facilities. Gail combines a wealth of education and consulting experience with her strong clinical background- with special emphasis on the areas of corporate risk management, infection prevention and control, and adult education.


Gail is a Registered Nurse and earned her Master’s degrees in Infection Control (University of Pennsylvania) and in Adult Education (University of New Mexico.) She is a member of the American Society of Healthcare Risk Management (ASHRM); and previously served on the Board of Governors of the National Patient Safety Foundation (NPSF) as well as on the Board of Directors of the Association for Professionals in Infection Control and Epidemiology (APIC.)

 If you plan to join this educational event via webinar, you will be sent a confirmation "Thank You" email after you register with instructions and links on how to join the webinar. Please email us at if you do not receive the email or have any questions.

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Idaho Medical Group Management Association

P.O. Box 7674 Boise, ID 83707


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