Idaho Medical Group Management Association
Success through Lean Six Sigma—a Virtual Workshop
Summary: A virtual workshop, not just a webinar, with individuals and teams working on a high priority process of their Medical Group (or other health care organization) during the three 1.5-hour sessions, striving for a measurable breakthrough in patient, physician, and support personnel delight, while simultaneously reducing costs and driving revenue.
Benefits of Attending:
- In a short period of time (three 1.5-hour sessions), learn the basics of both Six Sigma and Lean, and how to instantly employ them in your organization.
- In the first session, apply Six Sigma and Lean to identify the business and medical processes in your organization that if improved would drive your biggest revenue increases and cost reductions.
- In the second and third sessions, work on your highest priority process, applying what you learn to redesign the process for a measurable breakthrough in results.
- Gain tools that you can use in the future forever as team leaders and individual problem solvers.
Who Should Attend: Senior leaders of your Medical Group, physicians, staff, and anyone who potentially could contribute. Ideal for entire cross-functional teams.
Workbook: Copy of all the slides, plus process analysis worksheets and forms.
Session One: Overview, Opportunity Discovery, and Initial Data Collection
Demystifying Lean Six Sigma
Lean Six Sigma in Healthcare—The Benefits
Lean’s Eight Wastes in Healthcare
The Lean Tool Box
The Lean Six Sigma Problem Solving Process--DMAIC: Define, Measure, Analyze, Improve, Control
Amplifying the DMAIC process to go for Breakthrough in addition to Continuous Improvement
Cost of Poor Quality (COQ) both internal and external
Four Criteria for Selecting which of Your Processes to Improve
Guesstimating the Cost of Imperfection (COI) and potential gains to all stakeholders
Starting the Define Step: Initial data collection and high-level process mapping
Assignment: Confirm in your organization the rough ranking of your processes needing a breakthrough, select one, and collect high-level data on the process.
Session Two: Define and Measure Process, and Analyze Root Causes
Super quick review of Session One
Define Step: Team Charter and Breakthrough Goal
Process mapping that highlights defects and wastes
Measure Step: Measurement methods for defects and wastes (Fast Cycle Time, etc.)
Analyze Step: Starting Root Cause Analysis
Benchmarking for Breakthroughs
Assignment: Perform simple measurement tools, and start determining root causes of process defects and wastes.
Session Three: Finalize Root Causes, Conceive New Process, and Implement
Super quick review of Session Two
Analyze Step: Methods for verifying you have found the real root causes
Improve Step: Brainstorming the ideal process, inventing a more feasible process, testing it, final adjustments, standardizing it
Control Step: Tracking key results and process variables, celebrating initial success, and continuous improvement
Team implementation plan
Feedback from participants
Assignment: Implement your new process, celebrate the results, and select your next process needing a breakthrough.
Your Workshop Instructor and Facilitator: Jim Bandrowski, President of Rock Your Industry, www.RockYourIndustry.com
Jim has been helping organizations implement Lean Six Sigma for the last 25 years in 22 countries in just about every major industry, with extensive work in healthcare. He started the Lean Six Sigma Yellow Belt through Black Belt executive and professional education program at the University of Wisconsin, Madison, 15 years ago and continues to deliver programs there in Lean Six Sigma, and New Product Development and Innovation. A sampling of his healthcare clients include: Kaiser Permanente, Health Net, QualMed, United HealthCare, Sutter Health, Timberlake, Blue Shield of California, American Family Insurance, Merck, St. Mary’s Hospital of Wisconsin, Mott Children’s Health Center, and numerous other large and small healthcare organizations. His first professional job was designing medical products for Becton-Dickinson, receiving two patents and publishing in Clinical Chemistry magazine. He has two engineering degrees and an MBA, and is a Lean Six Sigma Master Black Belt. Jim is known for demystifying Lean Six Sigma and helping clients achieve both process and strategic breakthroughs.