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Quarterly Medical Manager's Forum - 3/14/19
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Join us either in-person for our upcoming Medical Manager's Forum. These events seek to equip practice managers in Idaho with valuable tools and knowledge to enhance practice management statewide.

When: 3/14/2019
11:30 am - 1:00 pm
Where: Saint Alphonsus Regional Medical Center - McCleary Front Auditorium
1055 N. Curtis Road
Boise, Idaho  83706
United States
Presenter: Sara Lords, MHA & Nikki Burroughs, Primary Health Medical Group
Contact: Idaho MGMA
208-344-7888 ext. 102

Online registration is closed.
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"Managing an Intergenerational Workforce:

Strategies to Leverage Generational Differences.”"

In the modern workplace, it is common to find up to five generations under one roof making an impact on productivity, culture, and the basic efficacy of teamwork. As a result, many managers and leaders are seeking guidance and asking themselves how they can relate to their employees from various generations, and foster their unique skillset that they may bring to the table.
Join us for the sharing of education, strategies, and experiences among colleagues as we cover one of the hottest questions across multiple industries today - how do we effectively manage and connect with multiple generations in the workplace?

Presented By:

Sara Lords, MHA
Operations Outcomes Project Manager, Primary Health Medical Group

Sara Lords is the Operations Outcomes Project Manager at Primary Health Medical Group. In her role, Sara is responsible for operational process creation and improvement, with the aligned focus on overall outcomes improvement for the company. In addition, her role serves as a liaison between Population Health and Operations, working to find better solutions for meeting our population health goals and aligning those processes to our day to day functions in all 19 PHMG clinics.

Sara graduated from Boise State University in 2011 with a Bachelor’s degree in Psychology, and later completed her Master’s in Healthcare Administration from Colorado State University in 2016. Sara is excited to utilize her education, work experience, and excellent communication skills as the Education Director for Idaho MGMA.

Nikki Burroughs
Clinic Administrator, Primary Health Medical Group

Nikki is a Clinic Administrator for Primary Health Medical Group. In this role, Nikki is accountable for leading the daily operations of a medical clinic and its physicians and staff in the delivery of high quality care and service. Nikki also manages a clinic budget and is responsible for staff scheduling, continual training of and communication with existing staff, employee performance, clinic inventory, customer service, and implementing, monitoring, and refining processes to ensure her clinic runs as smoothly as possible. Nikki is already a demonstrated team player, working on a day-to-day basis with a large group of senior management, peers, and staff at Primary Health.

Prior to joining Primary Health Medical Group, Nikki worked as a District Manager for Starbucks, where she gained invaluable skills in human resource management, operations management, and customer service.

If you plan to join this educational event, please refer to the registration confirmation email sent at the end of the registration process for instructions. Please email us at if you have any questions.

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Idaho Medical Group Management Association

P.O. Box 832 Boise, ID 83701


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